Altendorf to provide Online Service Support & training, launches mobile app

Altendorf Group is joining efforts to use new technology to boost efficiency and production with a new app to provide a digital and direct channel to Altendorf service.

The new myALTENDORFGROUP app offers customers a portal to directly access the data of their own Altendorf and Hebrock machines, as well as machine documentation and training videos.
If, for example, their Altendorf sliding table saw or their Hebrock edgebander is malfunctioning, the user can access the app to contact an Altendorf service technician directly via chat or video support. He then can directly provide digital support via chat or video call. Spare parts can also be requested and ordered directly via the app. With the help of the displayed service history, it makes it easier to access all past service cases.

“The new myALTENDORFGROUP app makes it even easier for our customers to contact us,” says Jörg Woestkamp, Head of Service at the Altendorf Group. “We can provide direct assistance via video support and thus contribute to fast machine availability. Of course, personal contact with our customers is always a central priority for us, so the app is an extension of our existing personal customer communication.”

In a further step, the app will also be made available to Altendorf Group dealers worldwide as their own support tool.
The myALTENDORFGROUP app is available now for iOS and Android.

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